| Configuring Your E-Mail | | Training Movies
We get so many requests for help on this subject that the
flash movie tutorials are a necessity. Pick your e-mail
program from the 6 most popular below and watch the movie. We
only support Outlook and Outlook Express, but the movies about
the other e-mail programs may be helpful to you.
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We ask that you please make some
attempt to verify that the problem you are reporting is our
problem - not yours.
The Most Common Problem Reports
Common Report #1
"My e-mail doesn't work".
Comment: This is almost always a user problem!
- Make sure you do not have the "Leave Mail On
Server" function checked in your e-mail program. If you leave mail on
the mail server, your e-mail box will eventually fill up.
- Make sure your e-mail box is not full. Every
mailbox has a size quota. It's not infinite. When your box is full and
you've exceeded your web site disk size quota, YOUR
MAIL STOPS WORKING.
- Make sure you have the correct your e-mail username and
password set up in your e-mail program.
- Make sure you know whether your e-mail
handling method is "Forwarding" to your ISP or a "Pop Box".
- Make sure your ISP is not blocking, not
filtering, or not accepting forwarded e-mail.
- If you think you have e-mail problems,
PLEASE make sure that the problems (like bounced mail) pertain to the email
address associated with your domain name. We have no control over your
other email addresses.
- Before you call us, turn off all spam
filters and disconnect spam services like Spam Alert. We cannot effectively
troubleshoot if ANY of your mail is being blocked for ANY reason.
Common Report #2
"I can't see my Web site. Your server is down".
Comment: This is almost always a user problem but it may be a
problem at your ISP.
- You most probably did not pay your domain
name renewal fee at your registrar.
- Go to your registrar and check the status of
your domain name.
- If you don't know your registrar, go to
http://www.betterwhois.com and
check the registration info for your domain name.
- Part of the registration is the expiration
date. If the date is in the past, you didn't renew and your registrar pulled
the plug!
- If the status of your domain name at
betterwhois.com is shown as registrar-HOLD, it means your domain name was
not renewed, but it it still within the redemption period. You may have to
pay extra fees to get your domain off HOLD. This policy varies by registrar.
- Occasionally we take a site down ourselves
for non-payment of hosting fees.
- If your domain name registration is
up-to-date, go to http://www.dnsstuff.com and do a
trace route
a. 3rd column 2nd item from the top
b. enter your domain name (yourdomain.com) in the box
c. click on the Tracert button
d. if the trace completes correctly, the problem is
with your ISP
The reason you know it's an ISP problem is that a trace route
from dnsstuff.com does not follow the same route to the
server
that your ISP would use to get to the server. Contact your
ISP
to resolve the problem.
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